:root{--hit-canvas:#f1f4f8;--hit-surface:#fff;--hit-muted:#f7f9fc;--hit-row:#f4f6fa;--hit-border:#dbe2ea;--hit-border-strong:#c8d1de;--hit-text:#334155;--hit-bright:#111827;--hit-subtle:#7b8aa3;--hit-primary:#ff4a00;--hit-primary-hover:#df4100;--hit-active:#fff0e9;--green:#10a66a;--red:#e34b4b;--amber:#d97706;--shadow:0 2px 8px rgba(30,41,59,.08);--sidebar:280px;--header:64px}*{box-sizing:border-box}body,html{margin:0;min-height:100%;background:var(--hit-canvas);color:var(--hit-text);font-family:Inter,Segoe UI,Arial,sans-serif;font-size:13px}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.45}svg{width:18px;height:18px;stroke-width:1.8}.platform{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;z-index:50;width:var(--sidebar);display:flex;flex-direction:column;background:var(--hit-surface);border-right:1px solid var(--hit-border);box-shadow:1px 0 4px rgba(30,41,59,.04);transition:width .2s}.sidebarBrand{height:92px;display:flex;align-items:flex-start;justify-content:space-between;padding:22px 14px 14px 18px;border-bottom:1px solid var(--hit-border)}.sidebarBrand img{width:140px;height:36px;object-fit:contain;object-position:left center}.conversationList header button,.customer header svg,.dataPanel header button,.headerRight>button,.sidebarBrand button{display:grid;place-items:center;border:1px solid var(--hit-border);background:#fff;border-radius:7px;width:36px;height:36px;color:var(--hit-subtle)}.environment{margin:13px 14px 4px;width:max-content;display:flex;align-items:center;gap:7px;border:1px solid #9ddfc2;background:#f0fbf6;color:#138255;border-radius:13px;padding:5px 10px;font-size:9px;text-transform:uppercase;letter-spacing:.08em;font-weight:700}.availability i,.connection i,.environment i{width:7px;height:7px;border-radius:50%;background:currentColor}.sidebar nav{min-height:0;flex:1 1;overflow:auto;padding:4px 8px;scrollbar-width:none}.sidebar nav section 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rgba(15,23,42,.2);animation:drawerIn .24s ease}.customer360Drawer>header{position:-webkit-sticky;position:sticky;z-index:3;top:0;display:flex;height:66px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--hit-border);background:var(--hit-surface);padding:0 20px}.customer360Drawer>header span{color:var(--hit-primary);font-size:var(--type-label);font-weight:700;letter-spacing:.08em}.customer360Drawer>header h2{margin:3px 0 0;color:var(--hit-bright);font-size:17px}.customer360Drawer>header button{display:grid;width:32px;height:32px;place-items:center;border:0;border-radius:7px;background:var(--hit-muted)}.customerProfile{display:flex;align-items:center;gap:13px;border-bottom:1px solid var(--hit-border);background:var(--hit-surface);padding:18px 20px}.customerProfile>.avatar{width:48px;height:48px;background:#e1f5e9;color:#137849}.customerProfile>div{display:flex;flex:1 1;flex-direction:column}.customerProfile 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15px}.flowBuilder>header>div:first-child>span{color:var(--hit-primary);font-size:var(--type-label);font-weight:700}.flowBuilder h2{margin:3px 0;color:var(--hit-bright);font-size:var(--type-section)}.flowBuilder>header p{margin:0;color:var(--hit-subtle);font-size:var(--type-label)}.flowBuilder>header>div:last-child{display:flex;align-items:center;gap:7px}.builderStatus{display:flex;align-items:center;gap:5px;color:var(--amber);font-size:var(--type-label)}.builderStatus i{width:6px;height:6px;border-radius:50%;background:currentColor}.builderStatus.live{color:var(--green)}.builderWorkspace{display:grid;min-height:610px;grid-template-columns:190px minmax(360px,1fr) 260px}.blockLibrary{border-right:1px solid var(--hit-border);background:var(--hit-muted);padding:13px 9px}.blockLibrary h3,.canvasLabel{margin:0 6px 9px;color:var(--hit-subtle);font-size:9px;letter-spacing:.09em}.blockLibrary>button{display:grid;width:100%;grid-template-columns:26px 1fr 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var(--hit-border-strong);border-radius:10px;background:var(--hit-surface);padding:12px;text-align:left;box-shadow:var(--shadow)}.flowNode.selected,.flowNode:hover{border-color:var(--hit-primary);box-shadow:0 0 0 2px rgba(255,74,0,.1)}.nodeIcon{display:grid;width:35px;height:35px;place-items:center;border-radius:8px;background:var(--hit-active);color:var(--hit-primary)}.nodeIcon.ai{background:#fff2de;color:var(--amber)}.nodeIcon.handoff{background:#eaf8f1;color:var(--green)}.nodeIcon.condition{background:#eaf2ff;color:#4f86d9}.flowNode>div{display:flex;min-width:0;flex-direction:column}.flowNode small{color:var(--hit-primary);font-size:8px;font-weight:700}.flowNode b{color:var(--hit-bright);font-size:var(--type-meta)}.flowNode p{margin:3px 0;color:var(--hit-subtle);font-size:var(--type-label)}.flowNode em{width:max-content;max-width:100%;overflow:hidden;border-radius:9px;background:var(--hit-muted);padding:3px 6px;font-size:8px;font-style:normal;text-overflow:ellipsis;white-space:nowrap}.addFlowNode{display:flex;margin:19px auto 0;gap:5px;border:1px dashed var(--hit-border-strong);border-radius:7px;background:var(--hit-surface);padding:7px 10px;color:var(--hit-primary);font-size:var(--type-label)}.nodeInspector{border-left:1px solid var(--hit-border)}.nodeInspector>header{display:flex;min-height:56px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--hit-border);padding:10px 13px}.nodeInspector header div{display:flex;flex-direction:column}.nodeInspector header span{color:var(--hit-primary);font-size:8px}.nodeInspector>div{padding:13px}.nodeInspector label{display:flex;flex-direction:column;gap:5px;margin-bottom:11px;color:var(--hit-subtle);font-size:var(--type-label)}.nodeInspector input,.nodeInspector textarea{width:100%;border:1px solid var(--hit-border);border-radius:7px;background:var(--hit-surface);padding:8px;font-size:var(--type-label)}.nodeInspector textarea{min-height:78px}.nodeInspector section{position:relative;display:flex;flex-direction:column;border:1px solid var(--hit-border);border-radius:8px;background:var(--hit-muted);padding:10px 48px 10px 10px}.nodeInspector section button{position:absolute;right:9px;top:13px}.simulatorBackdrop{position:fixed;z-index:125;inset:0;background:rgba(15,23,42,.4)}.chatbotSimulator{position:absolute;right:0;top:0;display:grid;width:min(430px,100%);height:100%;grid-template-rows:66px 1fr auto;background:var(--hit-surface);box-shadow:-20px 0 60px rgba(15,23,42,.22)}.chatbotSimulator>header{display:flex;align-items:center;gap:9px;border-bottom:1px solid var(--hit-border);padding:10px 13px}.chatbotSimulator header>div{display:flex;flex:1 1;flex-direction:column}.chatbotSimulator header>button{display:grid;width:30px;height:30px;place-items:center;border:0;background:var(--hit-muted)}.chatbotSimulator>section{overflow:auto;background:#f8fafc;padding:18px}.simDay{text-align:center;color:var(--hit-subtle);font-size:var(--type-label)}.simMessage{width:max-content;max-width:82%;margin:8px 0;border:1px solid var(--hit-border);border-radius:4px 10px 10px 10px;background:var(--hit-surface);padding:9px 11px;font-size:var(--type-meta)}.simMessage.client{margin-left:auto;border-color:#ffc7aa;background:var(--hit-active)}.simMessage.system{display:flex;margin:12px auto;gap:5px;border:0;background:#edf1f5;color:var(--hit-subtle);font-size:var(--type-label)}.simEmpty{display:flex;height:75%;align-items:center;justify-content:center;flex-direction:column;text-align:center}.simEmpty svg{width:32px;height:32px;color:var(--hit-primary)}.simEmpty small{max-width:250px;color:var(--hit-subtle);font-size:var(--type-label)}.chatbotSimulator>footer{border-top:1px solid var(--hit-border);padding:13px}.chatbotSimulator>footer>div{display:flex;align-items:center;gap:8px;margin-bottom:10px}.chatbotSimulator footer div>div{height:5px;flex:1 1;background:var(--hit-muted)}.chatbotSimulator footer div i{display:block;height:100%;background:var(--hit-primary)}.chatbotSimulator footer>button{width:100%;justify-content:center}.dark .niaCustomer{background:#30231f}.dark .chatbotSimulator>section,.dark .flowCanvas{background-color:#151e2b}@media(max-width:1100px){.builderWorkspace{grid-template-columns:165px minmax(340px,1fr)}.nodeInspector{display:none}.customer360Body{grid-template-columns:1fr}}@media(max-width:760px){.customer360Drawer{width:100%}.customer360Stats{grid-template-columns:repeat(2,1fr)}.customerProfile{flex-wrap:wrap}.customerProfile>button{width:100%;justify-content:center}.flowBuilder>header{align-items:flex-start;flex-direction:column}.builderWorkspace{grid-template-columns:1fr}.blockLibrary{display:none}.flowCanvas{padding-inline:14px}.builderStatus{display:none}}